Storm Assistance FAQs

Gillman Auto Group has been servicing the Texas for over 80 years. We are here to assist you with any of your automotive needs to help you get back on the road as quickly as possible. Our Service Department, Sales, and Parts Store are open and are here to help you. All of our technicians are factory trained and are here to answer any of your questions.

We have checked all locations, and all customer vehicles are fine and show no sign of damage. Again, none of our RGV-area stores experienced any flooding.

I think my car is flooded in my driveway or garage. What do I do next?

First, call our Gillman Service Department. We will arrange to have a tow truck pick up your vehicle and have it delivered to our service department. Next, call your insurance provider and start the claim process. Make sure you take down the insurance claim number and insurance contact names. We will work with your insurance company to repair any damage to your vehicle. We have over 80 years of experience helping drivers in all kinds of situations, and we are here to help get you back on the road fast!

Should I start my vehicle if it was under water?

We do not recommend attempting to start your vehicle after it was submerged because it could cause further damage. We also do not recommend that you attempt to drive your vehicle as it could stall, endangering you and your passengers.

Will Gillman Chevrolet San Benito assist in fixing flooded vehicles?

We recommend a factory-trained technician from our service center inspect every vehicle that was in high water. We will conduct a complimentary flood inspection reviewing the vehicle filters and fluids.

What will I drive while you repair my vehicle?

Insurance companies will usually provide rental car transportation. If your insurance company approves a rental car for you, they will specify the number of days and the amount per day, and will contact a rental agency. Gillman can help you secure a rental car, as well. In addition, Gillman provides a complimentary shuttle service for our customers.

Who is responsible for the repairs on my vehicle?

Typical repairs should by covered by your insurance policy. However, not all claims are immediately approved. In some instances, additional communication between you, your insurance provider, and our repair shop may be required. 

I had to abandon my vehicle on a street or a highway, and it is no longer there. How do I find it? 

If the city towed your vehicle, you can find it by going to //www.findmytowedcar.com/. You will need to know you license plate number or 17-digit Vehicle Identification Number (VIN). You can find your VIN on your insurance card.
 

My vehicle has been towed or needs to be towed. How much will the tow cost?

If you arrange for your vehicle to be towed to a location, it's best to negotiate the price up-front with the tow company.